TaskCentre® BPM Software Suite - SAP® Business One Add-on

Features:

Advanced Business Alerts:

Organizations today need to ensure that they are instantly notified of situations before or as they happen, enabling them to make better informed decisions based upon critical data events.

In today's information age, organizations now manage an ever increasing array of information systems, which inherently possess little or no functionality to generate notifications based upon data events or criteria.

TaskCentre® provides comprehensive tools and design capabilities to integrate with any number of existing applications or systems to provide people with the information needed to make timely and accurate decisions; whenever and wherever they are located.

Illustrations of how TaskCentre®'s Advanced Business Alerts are in operation in organizations today are:

Finance   » Bank Overdraft within 15% of limit   » Key customer put on credit hold	Human Resources   » Health and safety training overdue   » Sick days abnormally high	Manufacturing   » High set-up time   » New drawing revision
Customer Services   » Contract expires in 2 months   » New call assigned to agent	Logistics and Operations   » Delivery due date in 2 days   » Rescheduled delivery	Sales and Marketing   » Overdue contact activities   » Inbound call volume high

Example Channels: Email, SMS, MMS and WAP Push

Workflow:

More than ever, organizations today are striving to achieve efficient, consistent and measurable processes as a pre-requisite to delivering quality to their customers. Maintaining alignment with, and auditing of (Quality) Management System without the right technology foundation is a challenging, time consuming and costly endeavour.

Workflow enforces consistency in the organization's processes and can therefore play a fundamental part in the acceleration of company performance and the development of a sustainable competitive advantage. Yet, to date, most traditional Workflow systems are reliant on the individual to identify and start a workflow process rather than this being dynamic, event-driven and integrated with their own systems.

The problems caused by traditional approaches to Workflow are also exacerbated by the number of people and departments that business processes can cross and, therefore, the requirement for intelligent Workflow functionality is high on the IT agenda.

Through TaskCentre®, organizations are able to add Workflow capabilities to their existing software applications, which immediately increases productivity, eradicates administrative waste and enhances stakeholder relationships.

Illustrations of how TaskCentre®'s Workflow capability has helped existing clients include:

Finance   » Increased credit limit acceptance   » Funds transfer approval	Human Resources   » Holiday sign-off consent   » Expenses approval	Manufacturing   » Production schedule approval   » Product returns agreement
Customer Services   » Call allocation and acceptance   » Spare part authorisation	Logistics and Operations   » Spare part authorisation   » Purchase order authorisation	Sales and Marketing   » Purchase order authorisation   » Account manager change request

Example Channels: Email, SMS, MMS and WAP Push and Web Browser

Document Automation:

The creation, distribution and management of business documents are commonplace activities for management personnel and administrative staff alike. Traditional document concepts still form the backbone of structured business communications and transactions.

TaskCentre® Document Automation functionality provides tools that enable organizations to connect existing applications and systems, which can automatically generate and distribute document flows, to all the company's stakeholders and trading partners. Whether they are reports, letters, order acknowledgements, invoices or statements, structured and repetitive documents can be automatically generated, presented and delivered via a variety of formats and channels.

Illustrations of how TaskCentre®'s Document Automation is operating in organizations today are:

Example Channels: Email, Fax, Print, PDF, Microsoft Excel, HTML, XML, CSV, Microsoft Word, TAB Separated, RTF and Crystal Reports

Web Content Publishing:

Communicating with company stakeholders and ensuring that they have access to and visibility of relevant information is vital in the current competitive environment. Cost-effective communication will help to develop long-term beneficial relationships and contribute to future organizational growth.

Within an organization, valuable knowledge typically resides in ring-fenced information 'islands', often within departmental or organizational boundaries. However, making this information more widely accessible to employees, partners, customers and other stakeholders is labour-intensive and cost prohibitive.

Using TaskCentre®'s Web Content Publishing capabilities, online information can be automatically generated, published and updated according to user-defined rules.

Illustrations of how clients are using TaskCentre®'s Web Content Publishing capability include:

Finance   » Publishing of KPIs   » Live customer account statements	Human Resources   » Holiday entitlements   » Company car association/details	Manufacturing   » Job status information   » Capacity levels
Customer Services   » Current queue status   » Outstanding support calls	Logistics and Operations   » Drop history   » Manifest lists	Sales and Marketing   » End-of-line items   » Inactive clients

Example Channels: FTP, HTML, XML, MS Word, MS Excel, PDF and Flat file

Subscriptions and Requests:

Today's consumers and business partners want information on demand. We require specific data as it becomes relevant and demand that it is sensitive to the channel through which we make the requests. Fuelled by our increasing reliance upon the internet and the expansive growth in mobile devices, information on demand is expected in every dimension.

For an organization, supplying dynamic information services places considerable strain on its human resources, but to ignore these needs and not develop an offering would be to risk losing out to competition. For example, the speed and accuracy of the response to an initial enquiry forms the very first impression of your organization.

TaskCentre® provides a range of tools to develop and maintain highly configurable and user defined 'subscription based services or request-response' mechanisms that integrate tightly into any organization's databases and information systems. The development of a 'self-service' infrastructure to automate the delivery of information is accelerated. Furthermore, TaskCentre® enables any organization to easily adapt and evolve to the constantly changing face of customer requirements.

Subscriptions and Request services developed through TaskCentre® include:

Finance   » Balance enquiry   » Credit status	Human Resources   » Holiday availability   » Training course subscriptions	Manufacturing   » Job completion date changes   » Employee shortfalls
Customer Services   » Next support call request   » Overdue support calls	Logistics and Operations   » Current stock availability   » Overdue orders subscription	Sales and Marketing   » Price changes   » Property details

Example Channels: SMS, Email and Fax

Integration:

Organizations need systems that support end-to-end efficiency for their business processes, whilst ensuring that all complexities remain absolutely invisible to operators and external partners alike.

Integration interfaces are developed and delivered by software vendors within their own individual API's, toolsets and formats. More often than not, there is very little standardization across systems and therefore integration becomes a matter of hard-coded development or low-level scripting.

TaskCentre® bridges the gap between disparate information systems, by providing a graphical process modeler and comprehensive operating environment that either dramatically reduces, or totally eliminates the need for complex integration development. By design TaskCentre® delivers and manages process integration, ensuring that systems 'talk to each other', no matter how complex the requirements.

Integration services developed through TaskCentre® include:

Finance   » Updated supplier contacts   » Lodge a payment dispute	Human Resources   » Update personnel details   » Employee payment data	Manufacturing   » New product specifications   » Changes to raw material prices
Customer Services   » Self-service ticketing   » Customer satisfaction feedback	Logistics and Operations   » Preferred delivery dates   » Undelivered/faulty materials	Sales and Marketing   » Automated unsubscribes   » Update name & address

Example Channels: VB Script, COM, OLEDB, ODBC and XML

Documentation:

TaskCentre® BPM Software Suite Brochure (.PDF)

Visit the TaskCentre SAP B1 Resource Centre (.PDF)